grievance redressal

If something has gone wrong - a charge you did not expect, data you want removed, or an email you should never have received - this page reaches a named person who is accountable for answering you. Every complaint gets a ticket number, an acknowledgement within 48 hours, and a resolution within 30 days.

grievance officer

Nishant Upadhyay

Grievance Officer

nishant@fundrd.ai

Fundrd
India

Published under Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020.

our timelines

within 48 hours: We acknowledge your complaint and confirm your ticket number.
within 30 days: We resolve it and write to you with the outcome and our reasoning.

if we do not resolve it

You are entitled to escalate, and we will not hold it against you.

Data Protection Board of India
For complaints about how we handled your personal data, once you have first raised it with us, under the Digital Personal Data Protection Act, 2023.
National Consumer Helpline
Call 1915, or file at consumerhelpline.gov.in. Consumer commission complaints can be filed online at e-daakhil.nic.in.

Feature ideas and general questions are welcome on the contact page - this form is for complaints and data requests.

raise a complaint