refund & cancellation policy

Fundrd’s paid plans are sold through Freemius, Inc., which acts as our merchant of record. Freemius, Inc. takes the payment, issues your invoice and handles any applicable sales tax or VAT. The charge on your statement will show Freemius, not Fundrd.

This matters for refunds: the money is returned by Freemius, Inc. to the payment method you used. We authorise the refund; they move the funds. We remain responsible for the service itself and for answering you.

You can request a full refund within 7 days of any charge - your first payment or a renewal. You do not need to give a reason, and we do not ask you to justify it.

Cancelling inside the window from your settings page triggers the refund automatically. If it does not, or if you would rather ask a person, write to hello@fundrd.ai and we will process it.

Refunds are issued to the original payment method. Once approved, the money usually reaches an Indian card or bank account within 5 to 10 working days, depending on your bank - that last stretch is in their hands, not ours.

After the refund window has passed, a charge for the current period is generally not refundable, and we do not refund part-used months or years. You can still cancel at any time, which stops the next renewal.

We will still refund you outside the window where:

• you were charged twice for the same period, or charged after cancelling;
• the service was materially unavailable for a sustained period during the term you paid for;
• we closed your account for a reason other than your breach of the terms;
• the law where you live requires it.

If you think one of these applies, write to us. We would rather look at it than have you raise a chargeback.

Reveals are a licence to view information inside Fundrd, not money. They have no cash value and cannot be redeemed, transferred or refunded on their own.

• A reveal is used the moment a card is revealed. It is delivered immediately and is not returned - including if the contact turns out to be stale or the founder never replies.
• If a reveal fails for a technical reason on our side and you receive nothing, it is not counted against your day.
• Refunding a subscription ends the plan it paid for, and your account moves to the free plan and its daily limits.
• Unused daily reveals do not roll over and are not paid out.

Heavy use of reveals before a refund request does not by itself disqualify you, but we may decline a refund where an account was clearly used to extract as much contact data as possible and then refunded.

Open settings, go to billing, and choose cancel subscription. Cancellation takes effect at the end of the period you have already paid for - you keep Elite until then, and you are not charged again.

There is no cancellation fee and no notice period. If you cannot reach the settings page, email hello@fundrd.ai from the address on your account and we will cancel it for you.

deleting your account

Cancelling stops billing but keeps your account. If you also want your data removed, ask us to delete the account - see the privacy policy for what we erase and what we are required to keep.

If a renewal payment fails, Freemius, Inc. will retry it and notify you. If it keeps failing, your plan drops to the free tier. Nothing is deleted, and you can resubscribe whenever you like.

If we change the price of a plan you are on, we will email you before the change takes effect so you can cancel before the next renewal if you do not want to continue. A price change never applies retrospectively to a period you have already paid for.

Please contact us before disputing a charge with your bank. A chargeback usually suspends the account automatically while the dispute runs, costs both sides fees, and takes far longer than a refund. Almost every dispute we have seen would have been settled the same day by email.

Email hello@fundrd.ai from the address on your account, with the date and amount of the charge. You do not need to explain yourself.

We acknowledge every request within 48 hours and resolve it within 30 days, as the Consumer Protection (E-Commerce) Rules, 2020 require. In practice, refunds inside the 7-day window are approved the same working day.

Not satisfied with how we handled it? Take it to our grievance officer, who will review it independently and reply with a decision.